Return Material Authorization
Craftpoint provides a unique and cost-effective RMA solution for IT hardware. We have the necessary infrastructure to offer complete local control for RMA management, ensuring a smooth and efficient process.
Simplify your operations by partnering with experienced, specialized professionals in Return Material Agreements.
Warehousing & Distribution
You can cut down on repair and shipping times by relying on Craftpoint for warehousing and inventory management.
Logistics Capabilities
The RMA services have never been so simple and smart.
All-in-one RMA solution from pickup to delivery.
SLA
You can customize service level agreements as needed.
We also offer domestic inland delivery in accordance with a customer’s SLA
Local Repair Laboratory
RMA Services
We’ve built our approach to RMA with a five-ingredient recipe. The ingredients are:
- A professionally equipped repair laboratory
- On-site field engineers
- Warehouse and inventory management
- Freight forwarding and customs clearance
- Service level agreements
Our high-grade laboratory and professional staff can handle any technical work and repairs in-house. Craftpoint’s laboratory operations include a team of field technicians and expert engineers who can be dispatched to your factory. When it comes to management and logistics, we’re well-prepared to organize and dispatch inventory from our warehouse on your behalf.
By relying on our domestic RMA services, you’ll sidestep the challenges commonly associated with expansion into burgeoning markets. Your business will operate with the efficiency and knowledge of a local.
Field Engineers
Professionally Equipped Repair Laboratory
Our locally-based, professionally equipped repair laboratory features a highly trained and certified engineering staff. By offering RMA services locally, we deliver unmatched speed and efficiency in this dynamic market. Gone are the days of costly transit fees and cumbersome export-import procedures—Craftpoint handles it all for you.
Our team facilitates in-house repairs at both the component and machine (FRU) levels, following action plans provided by our customers. We adhere to standard manufacturer maintenance documentation to ensure that all repairs meet your specific requirements.
Our skilled and knowledgeable staff are central to our operations and are essential to delivering high-quality service. When you choose Craftpoint, you benefit from five comprehensive levels of repair:
The Five Levels of Repair:
- Pre-Test and Diagnosis: Initial testing and fault diagnosis to determine the issue.
- Key Parts and Module Replacement: Replacement of critical components and modules.
- Running Sanity and Performance Testing: Verification of system functionality and performance after repairs.
- Board Level Repair: Detailed repairs using general equipment for board-level issues.
- BGA Chipset Replacement: Specialized replacement of BGA chipsets.
From straightforward testing and diagnostics to intricate repairs and component replacements, Craftpoint provides complete coverage for IT and Telecom repairs. We ensure thorough and high-quality service throughout the region.
On-Site Services
Our engineers bring extensive expertise in both hardware and software, fostering close relationships with our clients to maintain their networks at the highest standards.
Craftpoint’s field service engineers operate within their local regions, ensuring they have the necessary tools and support for effective service. Our modern, decentralized operations stay connected to our company office through mobile computing resources, allowing for seamless communication and coordination.
Each engineer is equipped with:
- Field Service Equipment: Essential tools and gear for on-site tasks.
- Anti-Static Equipment: To protect sensitive components from electrostatic discharge.
- Mobile Computer Resources: For real-time communication and navigation.
- Specialized Job-Specific Tools: Tailored to meet the specific needs of each service call.
Craftpoint invests in both the equipment and training of our field engineers. We prioritize ongoing development to enhance their skills and expertise. Our engineers often hold A+ certifications or vocational diplomas and are trained to repair every product in our portfolio to ensure top-notch service.
We are committed to cultivating talent and providing the best possible support, making our engineers one of our greatest assets.
